Textbook in PDF format In this comprehensive, fully revised third edition of the award-winning Creating & Sustaining Civility in Nursing Education, author Cynthia Clark expands her proven, results-focused approach to preventing and addressing the problem of incivility. This guide includes practical, evidence-based solutions that range from principles for broad-based institutional changes to ready-to-use teaching tools and strategies to promote and maintain civility, community, and respect in today’s highly charged work and learning environments