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Udemy Cms Customer Success Management Certification Course

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Downloads: 28
Type: Tutorials
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Udemy Cms Customer Success Management Certification Course
Language: English
Category: Other
Size: 2.1 GB
Added: Oct. 22, 2023, 10:46 p.m.
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Files:
  1. Get Bonus Downloads Here.url 183 bytes
  2. 1 - What is Meant by Customer Success.mp4 85.9 MB
  3. 2 - Treating Your Customer as Your Business Partner.mp4 78.3 MB
  4. 3 - Where do CSMS fir Within the Wider Organizational Structure.mp4 120.3 MB
  5. 4 - What is Your Organizations Customer Success Strategy.mp4 37.1 MB
  6. 5 - What is Your Role to Your Organizations Customer Success Strategy.mp4 53.0 MB
  7. 6 - What Assets and Resources are Available to Help You.mp4 60.7 MB
  8. 7 - How Will You Plan and Manage Your Time.mp4 50.1 MB
  9. 10 - Getting in Front of Senior Management and C Level Customer Stakeholders.mp4 75.7 MB
  10. 8 - The RAPAE Task Model A Way to Categorize CSM Activities.mp4 60.2 MB
  11. 9 - Understanding the Critical Path.mp4 89.6 MB
  12. 11 - What is Phase 1 Preparation.mp4 53.4 MB
  13. 12 - Accessing Information.mp4 45.2 MB
  14. 13 - Internal Handover.mp4 37.4 MB
  15. 14 - Customer Information.mp4 46.3 MB
  16. 15 - Initiative Information and Customer Outcome Requirements.mp4 36.4 MB
  17. 16 - CSM Outcome Requirements.mp4 41.3 MB
  18. 17 - Third Parties and Project Status.mp4 82.4 MB
  19. 18 - Tools for PCSMF Phase 1 Preparation.mp4 40.0 MB
  20. 19 - What is Commitment All About.mp4 51.3 MB
  21. 20 - Communicating with the Customer.mp4 123.7 MB
  22. 21 - Developing a Stakeholder Management Strategy.mp4 70.2 MB
  23. 22 - What is PCSMF Phase 3 Onboarding All About.mp4 22.9 MB
  24. 23 - Generic and Customized Onboarding Models.mp4 67.1 MB
  25. 24 - Information for Onboarding.mp4 111.5 MB
  26. 25 - Tools for PCSMF Phase 3 Onboarding.mp4 42.4 MB
  27. 26 - What is Adoption All About.mp4 79.5 MB
  28. 27 - Understanding Impacted Users.mp4 82.0 MB
  29. 28 - Research Techniques.mp4 77.9 MB
  30. 29 - CSM Involvement in Adoption Research.mp4 45.5 MB
  31. 30 - Step 1 Determine Adoption Requirements.mp4 44.0 MB
  32. 31 - Step 3 Create Impacted Groups.mp4 70.9 MB
  33. 32 - Step 5 Determine Communication Training and support Requirements.mp4 91.5 MB
  34. 33 - Step 6 Capture Adoption Barriers and Risks.mp4 86.9 MB
  35. Bonus Resources.txt 386 bytes

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