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Udemy Service Management Key Performance Indicators and Reporting

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Udemy Service Management Key Performance Indicators and Reporting

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2.0 GB

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Files:

Get Bonus Downloads Here.url 182 bytes
1 - Welcome Quiz.html 0 bytes
1 - Welcome to the course.html 1.7 KB
2 - Mind the gap An introduction to what you'll learn English.vtt 4.6 KB
2 - Mind the gap An introduction to what you'll learn.mp4 54.9 MB
3 - Observing and Recognizing Trends English.vtt 4.1 KB
3 - Observing and Recognizing Trends.mp4 44.6 MB
4 - Lies, D mn Lies and Statistics English.vtt 2.3 KB
4 - Lies, D mn Lies and Statistics.mp4 19.8 MB
5 - On overview of what you can expect English.vtt 5.2 KB
5 - On overview of what you can expect.mp4 40.4 MB
6 - About learning How to get the most value English.vtt 4.6 KB
6 - About learning How to get the most value.mp4 28.9 MB
7 - Download the course workbook.html 725 bytes
7 - KPI-and-reporting-workbook-final.pdf 1.5 MB
8 - How your mind processes information English.vtt 9.1 KB
8 - How your mind processes information.mp4 96.5 MB
9 - Getting to know your instructor and learning community English.vtt 5.4 KB
9 - Getting to know your instructor and learning community.mp4 47.5 MB
10 - Common Terminology and Best Practices English.vtt 6.0 KB
10 - Common Terminology and Best Practices.mp4 59.2 MB
10 - Process-Definitions.pdf 46.7 KB
11 - Putting it all together solutions approach English.vtt 4.9 KB
11 - Putting it all together solutions approach.mp4 54.1 MB
12 - Process-Definitions.pdf 46.7 KB
12 - Service Management Best Practice Processes English.vtt 8.2 KB
12 - Service Management Best Practice Processes.mp4 65.5 MB
13 - Introduction Case Study English.vtt 4.6 KB
13 - Introduction Case Study.mp4 58.1 MB
13 - Introduction-Case.pdf 51.2 KB
14 - Exercise 1 Getting Started In Your New Role English.vtt 2.9 KB
14 - Exercise 1 Getting Started In Your New Role.mp4 29.0 MB
14 - Exercise-1.pdf 82.5 KB
2 - Service Management Quiz.html 0 bytes
15 - Hips Don't Lie - but what about numbers.mp4 21.2 MB
15 - Hips Don't Lie English.vtt 2.2 KB
16 - What is a report English.vtt 5.2 KB
16 - What is a report.mp4 42.5 MB
17 - Exercise 2 Who's who English.vtt 2.5 KB
17 - Exercise 2 Who's who.mp4 27.2 MB
17 - Exercise-2.pdf 66.4 KB
18 - Reporting Goals and Examples English.vtt 9.2 KB
18 - Reporting Goals and Examples.mp4 73.0 MB
18 - Reporting-Examples.pdf 47.7 KB
19 - Reporting Data Presentation, Quality and Ownership English.vtt 5.9 KB
19 - Reporting Data Presentation, Quality and Ownership.mp4 53.2 MB
20 - Interpreting your data with Pivot tables English.vtt 9.5 KB
20 - Interpreting your data with Pivot tables.mp4 100.8 MB
21 - Exercise 3 Your team English.vtt 3.0 KB
21 - Exercise 3 Your team.mp4 33.9 MB
21 - Exercise-3.pdf 66.5 KB
22 - Forget about the numbers.html 2.1 KB
3 - Metrics Quiz.html 0 bytes
23 - Key Performance Indicators English.vtt 1.4 KB
23 - Key Performance Indicators.mp4 23.1 MB
24 - Bob It has to get better English.vtt 2.5 KB
24 - Bob It has to get better.mp4 35.8 MB
25 - Exercise 5 Measuring Workload English.vtt 2.0 KB
25 - Exercise 5 Measuring Workload.mp4 22.0 MB
25 - Exercise-5.pdf 77.0 KB
26 - Mindset Why some numbers work - and some don't.mp4 69.2 MB
26 - Mindset Why some numbers work English.vtt 6.5 KB
27 - Creating value Build your service management report English.vtt 2.1 KB
27 - Creating value Build your service management report.mp4 24.6 MB
28 - Performance Indicators Service Management examples English.vtt 17.3 KB
28 - Performance Indicators Service Management examples.mp4 121.3 MB
28 - Performance-Indicator-Examples.pdf 49.7 KB
29 - Exercise 6 Team Meeting English.vtt 3.1 KB
29 - Exercise 6 Team Meeting.mp4 30.5 MB
29 - Exercise-6.pdf 59.0 KB
30 - Finding motivation to go for gold English.vtt 6.9 KB
30 - Finding motivation to go for gold.mp4 49.6 MB
31 - The glorification of busy.html 39 bytes
4 - KPI Quiz.html 0 bytes
32 - Quality control for your service management organization English.vtt 4.0 KB
32 - Quality control for your service management organization.mp4 45.9 MB
33 - Example Incident Management Goal Setting English.vtt 4.3 KB
33 - Example Incident Management Goal Setting.mp4 46.1 MB
34 - Exercise 7 Identifying problems English.vtt 2.5 KB
34 - Exercise 7 Identifying problems.mp4 25.8 MB
34 - Exercise-7.pdf 58.8 KB
35 - Taking action and setting a service management goal English.vtt 3.1 KB
35 - Taking action and setting a service management goal.mp4 32.1 MB
36 - Setting smart service management goals English.vtt 5.0 KB
36 - Setting smart service management goals.mp4 40.9 MB
37 - Setting even smarter service management goals English.vtt 4.1 KB
37 - Setting even smarter service management goals.mp4 31.4 MB
38 - Exercise 9 Scheduling your workload English.vtt 2.2 KB
38 - Exercise 9 Scheduling your workload.mp4 21.3 MB
38 - Exercise-9.pdf 58.9 KB
39 - Why 100% doesn't work English.vtt 7.3 KB
39 - Why 100% doesn't work.mp4 49.2 MB
40 - Homework Start putting it together English.vtt 2.5 KB
40 - Homework Start putting it together.mp4 22.6 MB
5 - Setting Goals Quiz.html 0 bytes
41 - Putting it all together English.vtt 1.5 KB
41 - Putting it all together.mp4 19.4 MB
42 - Exercise 10 Trends in your organization English.vtt 3.0 KB
42 - Exercise 10 Trends in your organization.mp4 29.8 MB
42 - Exercise-10.pdf 78.7 KB
43 - Organizational Change Management Where to start after you finish this course English.vtt 6.2 KB
43 - Organizational Change Management Where to start after you finish this course.mp4 61.2 MB
44 - Exercise 11 Areas for improvement English.vtt 2.9 KB
44 - Exercise 11 Areas for improvement.mp4 30.0 MB
44 - Exercise-11.pdf 66.6 KB
45 - Next steps in bringing together your People, Processes and Technology English.vtt 4.8 KB
45 - Next steps in bringing together your People, Processes and Technology.mp4 31.4 MB
46 - Keep Service Management Simple English.vtt 3.7 KB
46 - Keep Service Management Simple.mp4 23.9 MB
47 - Where to start your improvement cycle English.vtt 3.9 KB
47 - Where to start your improvement cycle.mp4 36.1 MB
48 - Exercise 12 Development and Growth English.vtt 2.4 KB
48 - Exercise 12 Development and Growth.mp4 23.9 MB
48 - Exercise-12.pdf 74.8 KB
49 - Taking action and achieving your goals English.vtt 6.2 KB
49 - Taking action and achieving your goals.mp4 66.9 MB
49 - Top-5-Action-List.pdf 42.7 KB
50 - Trying something new.html 2.4 KB
51 - Final thoughts and wrap up English.vtt 5.6 KB
51 - Final thoughts and wrap up.mp4 62.1 MB
6 - Putting it all together quiz.html 0 bytes
Bonus Resources.txt 386 bytes
Service Management Key Performance Indicators and Reporting.jpg 16.8 KB
Service Management Key Performance Indicators and Reporting.txt 6.2 KB

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