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Udemy Workforce management Real Time Analyst

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Udemy Workforce management Real Time Analyst
Language: English
Category: Other
Size: 1.3 GB
Added: Oct. 23, 2023, 3 p.m.
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Files:
  1. Get Bonus Downloads Here.url 183 bytes
  2. 001 Introduction to KPIs.mp4 5.7 MB
  3. 001 Introduction to KPIs_en.vtt 1.6 KB
  4. 001 KPI-ESSENTIALS.pptm 345.4 KB
  5. 001 UTILI-VS-OCC.xlsx 10.1 KB
  6. 001 excel-adh.xlsx 15.7 KB
  7. 001 staffing-levels.xlsx 11.4 KB
  8. 001 INTERVAL-INTERPRETATION.pptm 154.7 KB
  9. 001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4 15.2 MB
  10. 001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt 2.2 KB
  11. 001 what is Workforce Management.mp4 78.7 MB
  12. 001 what is Workforce Management_en.vtt 10.0 KB
  13. 001 You will learn all the Intraday Traffic activities and duties.mp4 378.2 MB
  14. 001 You will learn all the Intraday Traffic activities and duties_en.vtt 16.4 KB
  15. 002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4 29.9 MB
  16. 002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt 2.5 KB
  17. 003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4 102.9 MB
  18. 003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt 5.5 KB
  19. 001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4 12.0 MB
  20. 001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt 816 bytes
  21. 001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4 11.6 MB
  22. 001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt 1.4 KB
  23. 001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4 21.2 MB
  24. 001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt 1.6 KB
  25. 001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4 19.4 MB
  26. 001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt 2.7 KB
  27. 002 WFM KEY PERFORMANCE INDICATORS.mp4 20.3 MB
  28. 002 WFM KEY PERFORMANCE INDICATORS_en.vtt 1.1 KB
  29. 001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4 48.4 MB
  30. 001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt 884 bytes
  31. 001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4 47.1 MB
  32. 001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt 4.5 KB
  33. 001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4 350.4 MB
  34. 001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt 18.1 KB
  35. 001 LEARN HOW TO USE AVAYA CMS.mp4 114.2 MB
  36. 001 LEARN HOW TO USE AVAYA CMS_en.vtt 4.8 KB
  37. 001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4 47.3 MB
  38. 001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt 4.9 KB
  39. 001 QUIZ.html 6.1 KB
  40. 001 ANSWERS.html 6.6 KB
  41. Bonus Resources.txt 386 bytes

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