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Udemy Generative AI For Customer Experience Analyst

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Downloads: 742
Type: Tutorials
Language: English
Category: Other
Size: 257.0 MB
Added: July 10, 2025, 11:43 a.m.
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Files:
  1. Get Bonus Downloads Here.url 180 bytes
  2. 1 - Understanding Generative AI and LLMs.mp4 15.1 MB
  3. 2 - Role of CX Analysts in the AI age.mp4 13.0 MB
  4. 3 - CX 360 Mapping Generative AI across the customer lifecycle.mp4 15.0 MB
  5. 24 - Analyzing CSAT Responses with Prompts.html 1.9 KB
  6. 25 - Generating Themes from OpenEnded Survey Data.html 1.8 KB
  7. 26 - Classifying NPS Responses by Topic and Sentiment.html 1.8 KB
  8. 27 - Summarizing CES Feedback for Product Teams.html 1.8 KB
  9. 28 - RealTime Survey Feedback Alerts.html 1.9 KB
  10. 29 - Intent Detection in Chat Logs.html 1.9 KB
  11. 30 - Emotion Sentiment Analysis from Live Chats.html 2.0 KB
  12. 31 - Escalation Trigger Detection from Support Threads.html 2.1 KB
  13. 32 - Summarizing Support Conversations for CRM Logging.html 1.9 KB
  14. 33 - Extracting Key Phrases from Customer Emails.html 1.8 KB
  15. 34 - Clustering Customer Reviews into Themes.html 1.9 KB
  16. 35 - Generating Weekly VoC Reports.html 1.9 KB
  17. 36 - Extracting Quotes for Marketing or PR Use.html 1.8 KB
  18. 37 - Mapping Feedback to Product Categories.html 1.8 KB
  19. 38 - Prompting for Competitive Insights from Reviews.html 1.8 KB
  20. 39 - Identifying AtRisk Customers from Comments.html 1.8 KB
  21. 40 - Prompting for Root Cause of Dissatisfaction.html 1.8 KB
  22. 41 - Flagging Churn Risk Based on Complaint Tone.html 1.8 KB
  23. 42 - Summarizing Complaints by SegmentRegion.html 1.8 KB
  24. 43 - Generating Churn Prediction Tags from History.html 1.8 KB
  25. 44 - Generating Behavioral Personas from Usage Logs.html 1.7 KB
  26. 45 - Clustering Users by Loyalty Stage via Prompting.html 1.8 KB
  27. 46 - Mapping Emotions Across Customer Journeys.html 1.7 KB
  28. 47 - Crafting Empathy Maps Using AI Outputs.html 1.7 KB
  29. 48 - Segmenting by Frequency and Product Feedback.html 1.7 KB
  30. 49 - Generating SOPs from Complaint Categories.html 1.7 KB
  31. 50 - Drafting Escalation Scripts for Agents.html 1.7 KB
  32. 51 - Prompting Action Plans for Known Issues.html 1.7 KB
  33. 52 - Creating Apology Templates from CSAT Feedback.html 1.7 KB
  34. 53 - Generating PostEscalation FollowUp Prompts.html 1.7 KB
  35. 54 - PromptGenerated Survey Question Suggestions.html 1.7 KB
  36. 55 - Rewriting Surveys for Empathetic Tone.html 1.6 KB
  37. 56 - Creating PostChat Surveys Using Prompt Templates.html 1.6 KB
  38. 57 - AutoGenerating Multilanguage Survey Forms.html 1.7 KB
  39. 58 - Drafting Personalized Survey Requests by Segment.html 1.7 KB
  40. 59 - Translating Feedback with Cultural Adaptation Prompts.html 1.8 KB
  41. 60 - Prompting for ToneAdjusted Replies by Country.html 1.7 KB
  42. 61 - Localizing Scripts for Global Markets.html 1.8 KB
  43. 62 - Analyzing Sentiment Across Languages.html 1.7 KB
  44. 63 - Creating VoiceReady Prompts for IVRs.html 1.6 KB
  45. 64 - Weekly CX Summary Generation via Prompts.html 1.6 KB
  46. 65 - Creating Executive Insights from CSAT Trends.html 1.6 KB
  47. 66 - Generating Slack Updates for VoC Teams.html 1.7 KB
  48. 67 - AI Prompts for Team Huddles and CX Wins.html 1.7 KB
  49. 68 - Creating CX Performance Dashboards with Prompt Output.html 1.6 KB
  50. 69 - Generating Personalized FollowUp Emails from Reviews.html 1.8 KB
  51. 70 - Creating Offers Based on NPS and Feedback.html 1.8 KB
  52. 71 - Writing Targeted Onboarding Messages.html 1.7 KB
  53. 72 - Generating Dynamic Banners Based on CX History.html 1.7 KB
  54. 73 - Prompting for Reengagement Strategies.html 1.7 KB
  55. 4 - Dataset File.html 16 bytes
  56. 4 - fully-translated-cx-dataset-with-csat-ces-nps.csv 1.0 MB
  57. 5 - Prompt Used in Live Demos.html 15 bytes
  58. 5 - Prompt-used-in-live-demos.docx 14.6 KB
  59. 6 - What is Prompt Engineering.mp4 11.1 MB
  60. 7 - Instructional vs Analytical Prompts for CX tasks.mp4 14.1 MB
  61. 8 - Zeroshot Oneshot Fewshot techniques in customer messaging.mp4 13.6 MB
  62. 9 - Crafting structured prompts for VoC summaries and chat analytics.mp4 9.5 MB
  63. 10 - Generating Customer Personas from Behavioral Data.mp4 13.1 MB
  64. 11 - AIbased Empathy Maps and Journey Maps.mp4 13.4 MB
  65. 12 - Realtime content generation for offers and emails.mp4 10.6 MB
  66. 13 - Using AI to interpret CSAT CES and NPS responses.mp4 15.6 MB
  67. 14 - Summarizing survey data with prompt templates.mp4 13.2 MB
  68. 15 - Detecting intent urgency and emotion from open text.mp4 19.3 MB
  69. 16 - Prompt chaining for review clustering and VoC themes.mp4 8.9 MB
  70. 17 - Autogenerating CX support FAQs and escalation scripts.mp4 12.6 MB
  71. 18 - AI for email replies and live chat message generation.mp4 17.1 MB
  72. 19 - Identifying friction points via AIdriven journey mining.mp4 8.7 MB
  73. 20 - AIgenerated dashboards for experience insights.mp4 6.0 MB
  74. 21 - Creating inapp tips tooltips and nudges with prompts.mp4 8.3 MB
  75. 22 - Copywriting for landing pages postpurchase surveys.mp4 6.3 MB
  76. 23 - Building SOPs journey summaries and playbooks.mp4 11.3 MB
  77. Bonus Resources.txt 70 bytes

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