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Udemy Professional Diploma In Hotel and Front Desk Operations

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Uploader: freecoursewb
Source: 1 Logo 1337x
Downloads: 1
Type: Tutorials
Language: English
Category: Other
Size: 1.4 GB
Added: Nov. 13, 2025, 9:22 a.m.
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Files:
  1. Get Bonus Downloads Here.url 180 bytes
  2. 1 - Introduction.mp4 22.0 MB
  3. 2 - Hotel Departments the Front Offices Role.mp4 24.3 MB
  4. 3 - Property Types Service Levels Brand Standards.mp4 25.1 MB
  5. 4 - Front Office Org Chart Roles Skills Career Paths.mp4 26.9 MB
  6. 42 - Career Pathways in Front Office Hotel Management.mp4 44.8 MB
  7. 43 - Mobile Checkin Kiosks Messaging Chatbots AI at the Front Desk.mp4 50.9 MB
  8. 44 - Course WrapUp Congratulations.mp4 51.0 MB
  9. 5 - PMS CRS Channel ManagersHow They Work Together.mp4 17.4 MB
  10. 6 - OTA Ecosystem Extranet Mastery.mp4 52.0 MB
  11. 7 - POS Interfaces Data Flow Across the Hotel.mp4 43.6 MB
  12. 8 - KeycardLock Systems Privacy Access Control.mp4 25.3 MB
  13. 9 - Mobile Checkin Kiosks Messaging Chatbots AI at the Front Desk.mp4 41.1 MB
  14. 10 - Reservations vs Sales Scripts Qualification Conversion.mp4 44.4 MB
  15. 11 - Rate Plans Packages Restrictions Availability BAR CTA MLOS.mp4 31.5 MB
  16. 12 - Distribution Parity StopSell CloseOuts.mp4 17.0 MB
  17. 13 - Handling Inquiries Email Phone Live Chat Best Practices.mp4 27.6 MB
  18. 14 - Group Bookings Allotments Room Blocks.mp4 25.3 MB
  19. 15 - PreArrival Communication Upselling Arrival Prep Checklists.mp4 26.6 MB
  20. 16 - Room Assignment Strategy Readiness Coordination.mp4 26.6 MB
  21. 17 - Identity Verification PreAuths PCI Basics.mp4 27.8 MB
  22. 18 - Registration Cards Legal Requirements Local Taxes.mp4 19.9 MB
  23. 19 - VIP Loyalty Special Requests Handling.mp4 61.0 MB
  24. 20 - Bell Desk Porterage Concierge Coordination.mp4 26.1 MB
  25. 21 - Guest Communication Service Recovery WOW Moments.mp4 17.8 MB
  26. 22 - CrossCultural Etiquette Professional Communication.mp4 25.5 MB
  27. 23 - Safety Security Lost Found Incident Logs.mp4 54.8 MB
  28. 24 - Housekeeping Sync Room Status Codes Turnovers Rush Rooms.mp4 26.2 MB
  29. 25 - Handling Complaints Deescalation Techniques.mp4 28.9 MB
  30. 26 - Folios Charges Allowances Payment Methods.mp4 44.4 MB
  31. 27 - Deposits Refunds Chargebacks Disputes.mp4 27.4 MB
  32. 28 - Night Audit Balancing Close Day Roll Procedures.mp4 50.2 MB
  33. 29 - Audit Reports Variance Investigation KPIs.mp4 27.4 MB
  34. 30 - Fraud Prevention Internal Controls Cash Handling SOPs.mp4 27.9 MB
  35. 31 - Express vs Standard CheckOut Flows Late CheckOuts.mp4 25.9 MB
  36. 32 - Billing Accuracy Tax Invoices Dispute Resolution.mp4 56.6 MB
  37. 33 - Reviews Reputation Management CRM Retention.mp4 27.3 MB
  38. 34 - Forecasting Overbooking Strategy Walk Policies.mp4 26.7 MB
  39. 35 - FrontDesk Upselling CrossSelling That Actually Works.mp4 27.0 MB
  40. 36 - NoShows Cancellations Early ArrivalsDepartures DayUse.mp4 21.9 MB
  41. 37 - Corporate Accounts Negotiated Rates OTA Relationships.mp4 26.5 MB
  42. 38 - EventGroup Coordination with Sales Banquets Ops.mp4 26.2 MB
  43. 39 - Shift Planning Rosters Briefings Handover Notes.mp4 27.6 MB
  44. 40 - SOPs Checklists Training Plans Skills Matrices.mp4 28.3 MB
  45. 41 - Quality Assurance Mystery Audits Continuous Improvement.mp4 27.3 MB
  46. Bonus Resources.txt 70 bytes

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