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Udemy Mastering Customer Service Skills

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Type: Tutorials
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Udemy Mastering Customer Service Skills
Language: English
Category: Other
Size: 1.5 GB
Added: Oct. 23, 2023, 12:44 a.m.
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Files:
  1. Get Bonus Downloads Here.url 176 bytes
  2. 1 - Introduction to mastering customer service skills.mp4 128.5 MB
  3. 2 - Customer Service Language.mp4 63.8 MB
  4. 2 - The-language-of-customer-service.pdf 649.3 KB
  5. 3 - Cultivating-Self-awaress.pdf 501.2 KB
  6. 3 - Self-awarenessv3.jpg 1.6 MB
  7. 3 - Skill 1 Selfawareness Standing your ground.mp4 174.8 MB
  8. 3 - Values.jpg 260.3 KB
  9. 4 - Skill 1 Selfawareness recap.mp4 33.0 MB
  10. 5 - Skill 2 Empathy.mp4 201.5 MB
  11. 5 - empathy-map-1-fin.pdf 467.6 KB
  12. 5 - empathy-map-2-example.pdf 1.0 MB
  13. 5 - empathy-map-2-fin.pdf 1.0 MB
  14. 6 - Recognizing-the-emotions-in-the-expressions-answers.docx 1.5 MB
  15. 6 - Skill 3 Understanding customers problems.mp4 378.7 MB
  16. 6 - Slide30-emotion-activity.png 842.2 KB
  17. 7 - Curiosity-puzzle.pdf 589.9 KB
  18. 7 - Skill 4 Curiosity Earn the respect of customers.mp4 187.8 MB
  19. 8 - Practice-1-the-food-is-not-right.pdf 2.5 MB
  20. 8 - Practice-2-refund.pdf 2.4 MB
  21. 8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 241.4 MB
  22. 8 - elastic-with-credit.png 667.0 KB
  23. 8 - empathy-statements.pdf 51.3 KB
  24. 9 - Wrapping up.mp4 100.0 MB
  25. Bonus Resources.txt 386 bytes

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